Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs

Assessing the strategic fit between business strategies and business relationships in knowledge-intensive business services

a r t i c l e i n f o Drawing on the configuration theoretic approach, we posit that firms can improve both relationship performance and their overall firm performance through leveraging the structure of their business relationships, i.e. by accurately aligning their relationship structure with their specific business strategy. In the context of this research, we focus on the structural element...

Assessing the Business Value of Information Technology in Global Trade Services

Collaborative Services To Maintain Electronic Business Relationships

Electronic collaborative networks are a prevailing concept in actual scientific business management literature. Because of the occurrence of newly concepts as “service orientation” and service oriented architectures, electronic networks and business intelligence, has gained momentum and revival. In the paper we look at the conceptual design of a framework for the development of collaborative se...

Managing Business Relationships in E-services Using Business Commitments

With the rapid advancement of e-service technology, there is a need to manage business relationships among business entities such as service providers, service consumers, and internal departments. In this paper, we have proposed a novel approach to business relationship management using business commitments and associated business commitment hubs. Business commitments are commitments related to...

Assessing Relational E-Strategy Supporting Business Relationships

As per the Census Bureau of the Department of Commerce, the estimate of U.S. retail e-commerce sales for the first quarter of 2009 was $31.7 billion. For the same period, e-commerce accounted for 3.5 percent of total sales with a value of $30.2 billion sales. As electronic business (e-business) has become essential in our economy, organizations have begun to demand a return on their investment ...